1. Are the products 100% original?
Yes, all Luxties items are 100% original and they are shipped in their original box.
2. Do the products come with a guarantee?
Yes, all our products have a guarantee that covers all production faults and not damages due to regular use of the item.
In order to value if the fault is covered by guarantee, please send some pictures to email@example.com
3. Are the products shipped in their original box?
All the products are shipped in their original box.
4. Are the goods immediately available?
Yes, all our products are available in stock and we are able to ship the goods in 1 working day.
1. Which are the form of payment?
Luxties accepts payments by credit card and Paypal.
2. Which credit cards are accepted?
Luxties accepts payment by Visa, Mastercard and Amex by clicking on credit card.
It is also possible to use Discover etc… by choosing Paypal as form of payment and follow the instructions to pay by credit card (it is not necessary to have a Paypal’s account to have acces to it).
3. Can I pay with Discover credit card?
Yes, it is possible by choosing Paypal as form of payment and following the instructions (it is not necessary to have a Paypal account to have acces to it).
4. Is it secure to pay by credit card?
Payments by credit card are 100% secure.
Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.
5. What should I do if I cannot make the payment by credit card?
If there are no problems related to the credit card itself, please try again to place the order changing browser, by deleting the chronology and if necessary by choosing Paypal as form of payment.
6. What should I do if I do not receive any confirmation after completing the order?
After completing the order, if you do not receive the order confirmation from Luxties nor the payment confirmation from Banca Sella/Paypal circuits, please contact us.
The transaction could be not correctly completed even if you have not received any error message.
Please contact us y clicking on this link.
7. When will my money be withdrawn?
If you pay by credit card, your money will put aside and your account will be charged only when the shipment is made.
If the shipment is delayed the money will be withdrawn the day 24 from the date you made the purchase after giving you comunication to you.
If you pay with Paypal, the payment is made right away.
Shipment time and costs
1. How many days does it take to get the goods?
Our goods are immediatly available from our stock so we will notify you about the shipment in one working day.
Shipment times depends on the courier and on the customs of your country.
You will be able to trace the package at any time on the courier website by the tracking number received after despatch.
If you want to have information about shipping time before making your purchase, please visit the following page.
2. How are the shipment made?
Luxties always make the shipment by couriers (Fedex, UPS, TNT), it is not possible to ship by regular postal service.
Shipping cost includes the fastest delivery service: our couriers are reliable and they grant quick and safe shipments.
Items are accurately packed to avoid any tamperings, crashes and damages and bad weather conditions.
If any problem occurs, do not hesitate to contact us.
3. How much are the shipping fees?
In order to know the amount of shipping fees, please visit the following page.
4. Is it possible to ship the package as a gift, a sample or declare a lower value on the invoice?
No, every package is shipped with its own invoice necessary for customs checks.
We must always declare the real value of the goods, therefore it is not possible to show a lower amount on the invoice or mark the package as gift or sample.
5. If I buy more than one article will the shipping fees change?
Luxties offers you a special deal and freezes your shipping fees: if you buy more than one item up to 5 pieces, you will pay only one shipping cost.
Luxties may charge you only for spitted shipments and shipments for a bulky orders
6. Are there any additional taxes for shipments within Europe?
No, if you are within the European Union, the prices you see on Luxties do include European VAT.
You will not have to pay any extra amount for import taxes.
7. Are there any additional taxes for shipments outside the Extra-EU countries?
Yes, if your country is not part of European Union, the prices you see on Luxties do not include European VAT.
At the time of the delivery or later, the courier may ask you to pay for the import taxes required by your country customs.
In order to have further information about customs fees, please contact Fedex/Ups customer service in your country or Customs office.
Import taxes are on purchaser’s charge.
Import charges do not depend on Luxties but on your country customs.
8. How much are the import taxes?
Import taxes on purchaser’s charge do not depend on Luxties but on your country customs.
Luxties does not know about the value of the import taxes. In order to gather information about the amount of taxes, please contact Fedex customer service in your country or the Customs office.
9. I cannot change the country, what should I do?
Do not worry, please complete the order anyway even if the country appears wrong and write in the notes field the correct country name.
At the receipt of the order, we will manually modify the country and we will let you know if any price and shipping fees differnce apply.
10. I just received my tracking number but I cannot trace the package, what should I do?
Do not worry, the tracking number is sent by email at the time of the shipment and it will be available on the courier website within 24/48 hours.
Tracking numbers received on Friday may be shown on Monday night only (Central Europe Time).
Couriers do not work on Saturdays, Sundays and on bank holidays depending on each country.
11. Is it possible to ship to a po box?
No, Luxties cannot ship to po box, as the courier needs a signature at the delivery time.
12. Is it possible to ship to APO address?
No, it is not possible but we may send it to a military base address of the foreign country.
Shipments fees will apply according to the customs fees rules that apply in the delivery country.
In order to have further information about customs fees, please contact Fedex customer service in the destination country or the Customs office.
13. Is it possible to ship to a Packstation?
Yes, Luxties can ship to a Packstation. Dhl will forward you a sms with the unlock code that you need to open the door and pick up your package. You have to collect your package within 5 days from the notification.
14. Is it possible to deliver without anyone to sign for it?
No, the courier always requests a signature in order to deliver the goods and it is not possible to leave the package unguarded.
Only for Fedex shipments to the USA, the recipient can contact the customer service and authorize the delivery without the request of a signature.
In this case Fedex and Luxties will not be responsible for any robbery, tamperings or damages of the goods.
Return and refund policy
1. How long does it take to see the refund on my account?
The refund times and the visibility of the refund on your account depend on your credit card company and on the banks.
For any further clarifications, you can contact our customer service or directly our bank on firstname.lastname@example.org.
2. How many days do I have to return the goods?
Goods can be returned within 10 working days from the delivery date by filling in the returned goods form (RFI) which you can find by clicking on this link.
Returns will not be accepted on items purchased during the Black Friday and Cyber Monday sales.